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Private Policy

1. Data Controller Identity

Company name: Sing Song
Contact email: singsongteam@gmail.com

2. Personal Data Collected

2.1 Contact Form

When you use our contact form, we collect the following information:

  • First and last name
  • Email address
  • Phone number
  • Message content

Purpose: This data is collected solely to respond to your contact request.

Legal basis: Your consent and our legitimate interest in responding to your requests.

Recipients: This information is only accessible by our team and is not shared with any third parties.

Retention: Your data is kept for the time necessary to process your request, then deleted within a maximum period of 12 months. Emails are stored in our professional email service hosted by google.

Important: No data is stored in the website database. Information is only transmitted by email.

Anti-spam protection: Our contact form is protected by Google reCAPTCHA to prevent automated messages (spam). When you use the form, reCAPTCHA collects:

  • IP address
  • reCAPTCHA cookies
  • Technical data (browser, operating system)
  • Form interactions

This data is transmitted to Google LLC (United States) to verify that you are human and not a bot. Google uses this information to improve its reCAPTCHA service.

reCAPTCHA legal basis: Our legitimate interest in protecting the site against spam and abuse.

For more information: https://policies.google.com/privacy

2.2 Browsing Data (Google Analytics)

We use Google Analytics, an audience analysis service provided by Google LLC, to understand how visitors use our site.

Automatically collected data:

  • Pages viewed and time spent
  • Device type and browser used
  • Approximate geographic location (country, city)
  • Traffic source (search engine, referring site)
  • IP address (anonymized)

Purpose: Analyze website traffic, understand visitor needs, and improve our content.

Legal basis: Your consent collected via the cookie banner.

Recipient: Google LLC (United States). Google is certified under the EU-US Data Privacy Framework and has implemented Standard Contractual Clauses to ensure an adequate level of protection.

Retention: Google Analytics cookies are kept for a maximum of 26 months. You can opt out of tracking by refusing cookies.

Anonymization: We have enabled IP address anonymization. Your complete IP address is never recorded.

3. Cookies

3.1 What is a cookie?

A cookie is a small text file placed on your device when you visit a website. It allows information about your browsing to be stored.

3.2 Cookies Used on This Site

Technical cookies (mandatory):

  • cookie_notice_accepted: Stores your choice regarding cookies (duration: 12 months)
  • pll_language: Stores your language preference (duration: 12 months)

These cookies are necessary for the website to function and do not require consent.

Analytics cookies (require your consent):

  • _ga: Main Google Analytics cookie (duration: 2 years)
  • _ga_*: Session identification cookie (duration: 2 years)
  • _gid: Visitor identification cookie (duration: 24 hours)

These cookies are only placed with your explicit consent.

Security cookies (necessary for operation):

  • _GRECAPTCHA: Google reCAPTCHA cookie used to protect the contact form against spam and abuse (duration: 6 months)

This cookie is necessary for the proper functioning of the contact form and site security.

3.3 Cookie Management

You can modify your preferences at any time by clicking on [LINK TO COOKIE SETTINGS] or by deleting cookies from your browser settings.

To delete cookies:

  • Chrome: Settings > Privacy > Clear browsing data
  • Firefox: Options > Privacy > Remove cookies
  • Safari: Preferences > Privacy > Manage website data
  • Edge: Settings > Privacy > Clear browsing data

4. Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

4.1 Right of Access

You can request a copy of all personal data we hold about you.

4.2 Right to Rectification

You can request correction of inaccurate or incomplete data.

4.3 Right to Erasure (“right to be forgotten”)

You can request deletion of your data in certain circumstances.

4.4 Right to Object

You can object to the processing of your data for reasons relating to your particular situation.

4.5 Right to Restriction of Processing

You can request restriction of the processing of your data in certain situations.

4.6 Right to Data Portability

You can request to receive your data in a structured, commonly used format.

4.7 Right to Withdraw Consent

You can withdraw your consent at any time for processing based on it (such as Google Analytics cookies).

4.8 How to Exercise Your Rights?

To exercise any of these rights, contact us by email at: singsongteam@gmail.com

We commit to responding within a maximum period of one month.

4.9 Right to Lodge a Complaint

If you believe your rights are not being respected, you can file a complaint with the CNIL (French Data Protection Authority):

CNIL
3 Place de Fontenoy
TSA 80715
75334 PARIS CEDEX 07
Phone: +33 1 53 73 22 22
Website: https://www.cnil.fr

Note: If you are located outside France, you can contact your local data protection authority.

5. Data Security

We implement all appropriate technical and organizational measures to protect your data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Security measures:

  • Secure HTTPS connection (SSL/TLS encryption)
  • Restricted access to personal data
  • Regular backups
  • Website security updates

6. Data Transfers Outside the EU

Google Analytics

Google Analytics transfers your data to the United States. Google LLC is certified under the EU-US Data Privacy Framework and applies the European Commission’s Standard Contractual Clauses to ensure an adequate level of protection.

More information: https://policies.google.com/privacy

Google reCAPTCHA

The reCAPTCHA service transfers your technical data (IP address, cookies, browser information) to the United States. Google LLC is certified under the EU-US Data Privacy Framework to ensure the protection of your data.

More information: https://policies.google.com/privacy

7. Hosting

This website is hosted by:

Hosting provider: OVH SAS
Address: 2 rue Kellermann, 59100 Roubaix, France
Website: https://www.ovh.com

The hosting provider may have access to the site’s technical data (server logs, IP addresses) to ensure the proper functioning and security of the service.

8. Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with a new update date.

We encourage you to regularly consult this page to stay informed of our data protection practices.

9. Contact

For any questions regarding this privacy policy or the processing of your personal data:

Email: singsongteam@gmail.com

This privacy policy has been drafted in compliance with the General Data Protection Regulation (GDPR) – Regulation (EU) 2016/679.